Every person deserves to thrive in their own way

1. Overview

Aceso Therapy Pty Ltd (ACN 699 797 021, trading as Aceso Therapy, referred to as "we", "us" or "our") is committed to protecting the privacy and confidentiality of all personal and health information we collect in the course of providing behaviour support and allied health services.

This Privacy Policy explains how we collect, hold, use, and disclose personal information in accordance with:

• The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)
• The NDIS Act 2013 (Cth) and the NDIS (Privacy and Related Matters) Rules 2021
• The NDIS Quality and Safeguards Commission practice standards
• The Health Records and Information Privacy Act 2002 (NSW)
• The Australian Consumer Law (ACL)

2. Information We Collect

Through our website forms

• Name, phone number, and email address (of the referrer or enquirer)
• Organisation name and professional role
• Participant name, date of birth, and suburb
• NDIS participant number and plan management type
• Primary diagnosis or presenting concern
• Reason for referral and support goals
• Urgency or safety considerations

During service delivery

• Detailed health, psychological, and behavioural history
• Functional assessments, progress notes, and clinical reports
• Correspondence with support coordinators, families, schools, and other practitioners
• Medicare or insurance details (where relevant)

3. How We Use Your Information

• Assessing and responding to referrals and service enquiries
• Delivering behaviour support, counselling, OT, and speech pathology services
• Developing and reviewing Behaviour Support Plans and clinical reports
• Communicating with participants, families, support coordinators, plan managers, and other practitioners involved in the person's care
• Complying with NDIS reporting obligations (including to the NDIS Quality and Safeguards Commission)
• Maintaining accurate clinical and administrative records
• Improving the quality of our services

We will not use your information for direct marketing purposes without your explicit consent.

4. Sensitive & Health Information

Health information and information about disability are classified as sensitive information under the Privacy Act 1988 and APP 3. This information attracts a higher level of protection. We will only collect sensitive information with your consent, or where required or authorised by law.

5. Disclosure of Information

We will not disclose personal or health information to third parties without consent, except:

• With consent — sharing with a participant's support team where consent has been provided
• NDIS reporting obligations — disclosure to the NDIS Commission as required under the NDIS Act 2013
• Mandatory reporting — where required to protect a person's safety (e.g. child protection)
• Associated NDIS providers — limited sharing with provider partners (including YG Therapy — Full Care Lifetime Pty Ltd and others) as necessary to coordinate services, covered by our subcontracting arrangements
• Legal requirements — where required by law, court order, or regulatory authority

We do not sell, trade, or rent personal information to third parties under any circumstances.

6. NDIS-Specific Privacy Obligations

As a provider operating under the NDIS framework, Aceso Therapy complies with the NDIS (Privacy and Related Matters) Rules 2021 and the NDIS Quality and Safeguards Commission practice standards.

Your rights as a participant:

• Right to know what information we hold and why
• Right to access, review, and request correction of your information
• Right to make a complaint about how your information has been handled
• Right to withdraw consent at any time (subject to legal obligations)

Behaviour Support Plans and restrictive practice documentation may be shared with the NDIS Commission and relevant state/territory authorising bodies as required by law. A Participant Service Agreement provided at commencement of services sets out specific privacy arrangements.

7. Data Storage & Security

• Electronic records are stored using password-protected, encrypted systems
• Website form submissions are processed through Netlify's secure infrastructure
• Access to personal information is restricted to authorised personnel only
• Records are retained for a minimum of 7 years from the date of last service (or until a child turns 25, whichever is later), in accordance with NSW health records legislation and NDIS requirements

In the event of a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988.

8. Access & Correction

You have the right to request access to personal information we hold about you, and to request correction of any inaccurate, incomplete, or out-of-date information (APP 12 and APP 13). To make a request, contact us at info@acesotherapy.com.au. We will respond within 30 days.

9. Complaints

If you have concerns about how we have handled your personal information, please contact us first at info@acesotherapy.com.au or (02) 8403 0627. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If unsatisfied, you may escalate to:

• OAIC: www.oaic.gov.au · 1300 363 992
• NDIS Commission: www.ndiscommission.gov.au · 1800 035 544

10. Cookies & Website Analytics

Our website may use cookies to improve user experience and collect aggregate usage statistics. Cookies do not identify you personally. You may disable cookies through your browser settings. We do not use third-party advertising or tracking cookies.

11. Terms of Use

By accessing and using the Aceso Therapy website at acesotherapy.com.au, you agree to the following terms.

General information only

Content on this website is for general informational and educational purposes only. It does not constitute clinical, psychological, legal, financial, or NDIS-specific advice and should not be relied upon as such.

No practitioner-client relationship

Accessing this website or submitting an enquiry does not create a therapeutic or contractual relationship. A formal service relationship only commences upon execution of a signed Participant Service Agreement.

Accuracy of information

We endeavour to ensure all information is accurate and current but make no warranties as to its completeness or currency. We reserve the right to update or remove content at any time without notice.

Intellectual property

All content on this website is the property of Aceso Therapy Pty Ltd and is protected under Australian copyright law. You may not reproduce or republish content without prior written permission, except for personal, non-commercial use.

Third-party links

Links to third-party websites are provided for convenience only. Aceso Therapy does not endorse or take responsibility for the content or privacy practices of any third-party site.

Limitation of liability

To the maximum extent permitted by law, Aceso Therapy Pty Ltd excludes all liability for any loss or damage arising from your use of, or reliance on, content on this website. Nothing in these Terms excludes any consumer guarantee under the Australian Consumer Law that cannot be excluded.

Applicable law

These Terms are governed by the laws of New South Wales, Australia. Any disputes are subject to the exclusive jurisdiction of the courts of New South Wales.

Changes to this policy

We may update this Privacy Policy and Terms of Use from time to time. The current version will always be available on this website. Continued use constitutes acceptance of any updated terms.

12. Contact Us